Terms & Conditions

Hyde Parks Kitchens and Bathrooms Limited Customer Terms and Conditions

Definitions

In this agreement the terms have the following meanings:

  1. “Customer” means the user or buyer purchasing a product from Hyde Parks Bathrooms Limited.
  2. “Agreement” means the contract between Hyde Parks Bathrooms Limited and the Customer to which these conditions will apply.
  3. “Product” is the item that Hyde Parks Bathrooms Limited will market on behalf of the Supplier.

Scope

This Agreement shall apply to all Products purchased by a Customer via the Hyde Parks Bathrooms Limited web site. By agreeing to these Terms your statutory rights are not affected.

Payment

All online transactions are in £ GBP and are processed by SagePay. SagePay provides a secure purchasing environment online and handles all credit and debit card payments.

We accept all major credit and debit cards including: Visa, Visa Delta, Visa Electron, MasterCard, Switch, Maestro, Solo, American Express, Diners and JCB.

Once your order is complete and you successfully submit payment through the SagePay service you will receive an e-mail with confirmation of your order. This means that your bank has authorised the transaction.

Delivery

Delivery will be made to the address specified by the Customer. Once goods have been delivered to the Customer they will be held at the Customer’s risk and we will not be liable for their loss or destruction.

If the Customer is not in for to receive their delivery on a prior agreed date, they will incur another delivery charge.

We shall use our best endeavours to secure delivery within our advertised timescales but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.

If the Customer orders items with different availability dates, we will hold all the items until the last item is delivered. The Customer may however choose to have each item delivered separately and we reserve the right to charge the Customer a delivery charge each time.

The Customer should not arrange for installation of the Goods until they have been delivered and checked for correctness, damage and shortages by the Customer.

Upon delivery of a Product the Customer should carefully inspect the Goods for damages or shortages and advise the company of the same within 72 hours. If any of the Goods are damaged or lost the Customer must not accept delivery of the damaged items. The Customer must make a note on the delivery driver’s notes and inform of us of the damage as soon as possible so that a claim can be made against the courier company.

For palletised deliveries, the goods will be delivered as close as possible to your front door. If this location is unreachable for any reason, such as being located on a narrow street, up a flight of stairs (such as flats), or due to any other obstruction, delivery will be made to as near to your property as possible.

For palletised deliveries, the driver is NOT insured to take the goods inside the Customer’s property. It is strongly recommended that at least 2 able bodied persons are available to receive the delivery and carry the goods inside.

The Customer agrees to accept delivery within 2 months of the order date. In the event of the Customer not accepting goods within this period, Hyde Parks Bathrooms Limited reserves the right to charge storage and insurance of the goods at the rate of 2% of the total order value per month or part thereof.

Returns

If for any reason you wish to return your purchase, with the exception of erring, we will offer a refund or an exchange as long as this is requested within 14 days of receiving your order. Under the terms of Distance Selling Directive, you as the customer have a duty to care for the product while it is in your possession. We cannot refund Products that have been damaged while in your possession. Your legal rights are not affected. Products must be returned unused and in their original packaging and accompanied by the order confirmation. Hyde Parks Bathrooms Limited is not liable for postage, shipping or taxes due on returned goods. Please take into account postage and shipping times when returning goods.

Hyde Parks Bathrooms Limited recommends using Recorded or Special Delivery when returning products since we will not be responsible for lost or damaged in transit. Postage will be refunded only if Products are faulty or an error has been made on the part of the Hyde Parks Bathrooms Limited.

A refund will be reimbursed to you within 28 days from the day after the day on which the cancellation was made. This is subject to us being given reasonable opportunity to collect, inspect and confirm the goods are in acceptable condition for return.

 

All Goods, wherever possible, must be returned unused and in their original packaging.

Cancellation of an Order

If for any other reason you decide to return the product within 14 days of receiving the delivery please call the Hyde Park Bathrooms Limited  helpline on 020 7935 9909 or email sales@bathroomz.com and we will arrange a pick up within 10 days if the Products have not been fitted and are undamaged. There is a charge for this collection of £50 this charge reflects the actual cost of collection.

If Products are faulty, following confirmation by the manufacturer (this will require a telephone call or home visit by a manufacturer or registered engineer) you may return the product free of charge by calling 020 7935 9909 or email sales@bathroomz.com. Products supplied which are faulty or not in accordance with the specifications of the Customer’s order can be returned for credit by the Customer.

Charges

Hyde Park Bathrooms Limited is VAT Registered at present.

Customs and tax charges may be applicable for shipping to countries out with the European Union (EU). Hyde Parks Bathrooms Limited endeavour to put the correct Customs Clarifications / Commodity Codes on parcels. However, we cannot be held responsible for import duties and charges.

EU Member States (as at May 2007) include: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

Intellectual Property & Copyright

All Products distributed by Hyde Parks Bathrooms Limited  will remain Hyde Parks Bathrooms Limited’s intellectual property. Any Design produced by a Hyde Parks Bathrooms Limited carries a copyright and cannot be reproduced without written consent.

The Customer will not hold Hyde Parks Bathrooms Limited responsible for any infringement of copyright relating to copy contained within a Product.

Alterations to Terms of Business

Hyde Parks Bathrooms Limited reserves the right to alter these Terms of Business at any time and will replace the Terms of Business on our web site when we do so.

Distance Selling Regulations

The following information is extracted from the www.dti.gov.uk web site. Hyde Parks Bathrooms Limited complies with all Distance Selling Regulations.

Distance selling means selling and buying by phone, mail order, via the Internet or digital TV. Such transactions are covered generally by normal buying and selling legislation, but they are also covered by special Distance Selling Regulations.

Distance Selling Regulations give protection to consumers who shop by phone, mail order, via the Internet or digital TV:

The protection includes:

  • The right to receive clear information about goods and services before deciding to buy;
  • Confirmation of this information in writing;
  • A cooling off period of seven working days in which the consumer can withdraw from the contract;
  • Protection from credit card fraud.

Guide for Businesses on Distance Selling Regulations

The DTI and Office of Fair Trading (OFT) issued revised guidance for businesses on the Distance Selling Regulations in September 2006. In a press notice Minister Ian McCartney said: ‘Consumers deserve protection whether they are buying from their local shop or online. But businesses need to have a clear idea of where the law stands. That’s why this… guidance will support businesses in their efforts to operate distance sales and give consumers the protection they deserve.’

E-commerce Regulations put the EC Directive on E-commerce into UK law. Amongst other things the Directive requires Member States to ensure that contracts can be concluded electronically. DTI is examining its consumer legislation to ensure that it does not prevent contracts from being made online.

Safe Online Shopping

Surveys continue to show that uncertainty about traders’ legal responsibilities and problems in obtaining redress when transactions go wrong are particular barriers to consumer trust on the internet.

Information for consumers about online shopping is available from many sources, including the Consumer Direct web site and the Office of Fair Trading, as well as consumer organisations, magazines and other media.

Surveys

In 2001 DTI commissioned MORI to research consumers’ concerns and awareness about online shopping, and the best ways of delivering information and guidance on the subject, (2001 report: Informing customers about e-commerce). This was followed in 2002 by further research which revealed that, compared to 2001, people were less concerned about credit card fraud and data protection, but that they remained concerned about dishonest traders and redress (2002 report: Internet and cross-border shopping).

Safe Internet Shopping Initiative

DTI’s Safe Internet Shopping initiative aims to encourage consumers to shop online by explaining how to do so safely. DTI has worked with a range of public and private sector partners to provide improved access to information on the full range of consumer concerns (e.g. safe payment, data protection, illegal content, redress).

More Online Shopping Information and Tips

Further information, including links to additional sources of advice, is available on the DTI’s Consumer Direct website.

Law

These conditions and all other express terms of contract shall be governed and construed in accordance with the laws of England and Wales.

Suggestions or Comments

If you have any suggestions or comments please email sales@bathroomz.com or call us on 020 7935 9909

Alternatively you can write to us:

Hyde Parks Bathrooms Limited
30 Baker Street
London
W1U 3ER

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